Service-Now Cloud Computing

Service-Now [SaaS/Cloud Tools] Enterprise Service Management

IT managers said they loved Service-now.com's web-based delivery model and that the product's out-of-the-box workflow and customization options really allow the company to wrap its IT processes around the tool quickly.
— Matt Stansberry, SearchDataCenter.com executive editor Feb, 2010

Service-Now is a Software-as-a-Service (SaaS)-based systems management tool with ITIL v3 process support that provides IT process automation and IT service management functions. Service-Now provides a "single system of record" for all processes being used to acquire, deploy, manage, assess and retire business services and underlying infrastructure.

Service-Now's offering includes:

Service-now competes against the Big Four -- BMC, CA, HP and IBM.

We are impressed with their traffic growth as they continue to take market share from companies like Remedy with painful upgrade processes.

Service-now's SLA guarantee is 99.97% availability, with all upgrades and maintenance built in. According to Service-now, the average availability is 99.98%. The company houses customer operations in SAS-70 Type II audited data centers.